Terms of Service
These Terms govern access to and use of FleetOps Pro, including www.fleetops-pro.com and the FleetOps Pro application (the "Service"). By creating a workspace or using the Service, you agree to these Terms on behalf of yourself and the business you represent ("Customer", "you"). If you do not agree, do not use the Service.
1. The Service
FleetOps Pro is a cloud platform that helps businesses manage vehicles, drivers, transfers, maintenance, compliance documents and cost centers. We may improve, change or retire features over time; we will give reasonable notice of changes that materially reduce the Service you rely on.
2. Accounts & workspaces
- You must be at least 18 and authorised to act for the business that owns the workspace.
- The person who creates a workspace becomes its first admin. Admins control who is invited, which role each user has, and when users are deactivated.
- Keep sign-in details confidential. You are responsible for activity in your workspace and must tell us promptly at support@fleetops-pro.com if you suspect unauthorised access.
- Information you give us when signing up must be accurate and kept up to date.
3. Acceptable use
You agree not to:
- use the Service in breach of any law or regulation of the Kingdom of Saudi Arabia or any other applicable jurisdiction;
- enter personal data you have no lawful basis to process, including tracking individuals' locations without the notice or consent the law requires;
- attempt to access another Customer's data, probe or bypass security or access controls, or interfere with the Service's operation;
- upload malware, or use automated means to overload, scrape or copy the Service;
- resell, sublicense or provide the Service to third parties except as we agree in writing.
4. Your data
You own the data you and your users enter into the Service ("Customer Data"). You grant us a limited licence to host, process and display Customer Data only to provide, secure and support the Service. For personal data in Customer Data, you are the controller and we act as your processor, as described in our Privacy Policy. You are responsible for the accuracy of Customer Data and for having the right to provide it.
You can export your data through the Service or by contacting support. After a workspace is closed, we delete Customer Data within 90 days, except where the law requires us to keep it longer.
5. Plans, fees & billing
- Starter is free, up to the vehicle limit shown on our pricing page.
- Business and Enterprise are paid plans. Online card billing is not yet available; paid plans are currently arranged directly with our team, and prices, invoicing and payment terms are agreed in writing at that time.
- Prices are shown in Saudi Riyals (SAR) and exclude VAT unless stated otherwise. Applicable VAT will be added as required by Saudi law.
- When online billing launches, we will update these Terms and notify account holders before any automatic charges begin.
6. Availability & support
We aim to keep the Service available and secure, but we do not guarantee uninterrupted or error-free operation. Planned maintenance will be scheduled to minimise disruption where possible. Support is available by email at support@fleetops-pro.com; any service-level commitments for Enterprise Customers will be set out in a separate written agreement.
7. Intellectual property
The Service, its software, design, and the FleetOps Pro name and logo belong to us or our licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription; they do not transfer ownership. If you send us feedback or suggestions, we may use them without obligation to you.
8. Third-party services
The Service relies on third-party providers (such as hosting and email) and may connect to services you choose, such as GPS providers. Your use of a third-party service is governed by that provider's terms, and we are not responsible for services we do not control.
9. Disclaimers
FleetOps Pro is a management tool. Reminders for document expiry, maintenance and compliance are provided to assist you; you remain responsible for meeting your regulatory, licensing, insurance and safety obligations. To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind beyond those that cannot be excluded by law.
10. Limitation of liability
To the extent permitted by law: (a) neither party is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data; and (b) our total liability arising from the Service in any 12-month period is limited to the fees you paid us for the Service in that period, or SAR 500 if you are on a free plan. These limits do not apply where liability cannot be limited under applicable law, including for fraud or wilful misconduct.
11. Indemnity
You will compensate us for third-party claims arising from Customer Data you had no right to provide, or from your use of the Service in breach of these Terms or the law.
12. Suspension & termination
- You may stop using the Service and request closure of your workspace at any time.
- We may suspend access immediately if needed to protect the Service, other Customers or the law, and will restore access once the issue is resolved where possible.
- We may terminate your access for a material breach of these Terms that you do not fix within 14 days of notice, or immediately for serious or repeated breaches.
- Sections that by their nature should continue (including data, intellectual property, disclaimers, liability and governing law) survive termination.
13. Governing law
These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute will first be discussed in good faith; if it cannot be resolved within 30 days, it will be referred to the competent courts in the Kingdom of Saudi Arabia. If the Terms are provided in Arabic and English and there is a conflict, the Arabic version prevails.
14. Changes & contact
We may update these Terms. We will post the new version here with an updated date and, for material changes, notify account holders by email at least 14 days before they take effect. Continued use after that date means you accept the updated Terms.
Questions: support@fleetops-pro.com.